SHIPPING & REFUNDS
Pierladesigns appreciates your patronage and support, so I understand the importance of receiving your order sooner than later. For all regular price purchases, processing is 3-5 days prior to shipping. Once an item is shipped it takes usually an additional 2-5 days to receive it in the mail via Royal mail, DPD.
FOR PURCHASES DURING A “SALE” ONLY, THE FOLLOWING INFORMATION EXCLUDES REGULAR PRICE PURCHASES. Please note that turn around for sales are 2 weeks prior to shipping. Shipping is an additional 2-5 business days via Royalmail, DPD. This extended turn around is due to the printing & processing of orders in-house, with the large volume of orders typically received during a sale. We do plan to expand our operations soon to shorten our turn around for high order volumes. We appreciate your patience and appreciate your support greatly.
All preferred shipping method is to ensure reliable tracking, and very fast shipping.
Most shipping will be shipped by DPD or Royal mail unless another shipping service is requested .
All items shipped are packaged with the top quality shipping supplies, such as bubble wrap, double layered cardboard, and ultra strong shipping tape to ensure the packages safe arrival.
If in the unfortunate situation your package happens to get lost by postal service, or it arrives damaged, we will be happy to investigate and create a claim with the postal service.
PierlaDesign wants her customers to be happy and beyond satisfied with every purchase. If for some reason your item arrives damaged we would be happy to send you another item at no additional cost.
In particular circumstances, a partial refund or full refund may be provided solely on the discretion of the artist.